Return & Exchange Policy

Return & Refund Policy – Leonz International

Thank you for shopping at https://www.leonz.in/

If for any reason you are not completely satisfied with your purchase, we invite you to review our Return & Refund Policy. The following terms apply to all products purchased from Leonz International.

INTERPRETATION

Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall apply regardless of whether they appear in singular or plural form.

DEFINITIONS

For the purposes of this Return and Refund Policy:

  • Business / Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Leonz International, India.
  • Goods refer to the items offered for sale on the Website.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Leonz International, accessible at https://www.leonz.in/
  • You means the individual or legal entity accessing or using the Service.

GENERAL RETURN POLICY

  • Products purchased from offline / physical stores (if applicable) are not eligible for return.
  • Online purchases made through https://www.leonz.in/ may be eligible for return subject to the conditions below.
  • Returns are accepted only in cases of damaged, defective, or incorrect products.

REFUND POLICY

To be eligible for a refund:

  • The return request must be raised within 7 days of delivery.
  • The product must be damaged, defective, or incorrect at the time of delivery.
  • Requests raised after 7 days of delivery will not be eligible for a refund.

Conditions for Refund Eligibility

  • Product must be unused and in original condition (unless damaged during transit).
  • Proof of purchase (order ID / invoice) must be provided.
  • Clear images or videos of the damaged/defective product must be shared for verification.

If the product received is damaged or of poor quality, please notify us as soon as reasonably possible after discovering the issue.

Once we receive the required information and verification images, our team will review the request. Upon approval, the refund will be processed to the original payment method used during the purchase.

HOW TO INITIATE A RETURN / REFUND

To request a Return, Refund, or Exchange, please contact us at:

Email: care@leonz.in

Please include:

  • Order ID
  • Product details
  • Reason for return
  • Images/videos of the product (if damaged or defective)

You will be kept informed about your return/refund status via Email, Phone, or SMS, based on the contact details provided at the time of placing the order.